Celtic Chauffeur Services

GENERAL

This website is owned and operated by: Celtic Chauffeur Services t/a Celtic Limo with a registered address at: 12 Rockhill Avenue, Salthill, Galway H91 VPY9

By using our website, which includes access through other digital platforms such as our app, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

Terms and Conditions of Celtic Limos

CANCELLATION / RESCHEDULING

Tours & Chauffeur Vehicle services. A 25% non-refundable deposit is required to secure dates and vehicle. Full payment of tour is required 7 days prior to start. If 7 days cancellation notice is given only the deposit payment will be retained. If less than 24 hours’ notice is given there will be a full charge. A cancellation invoice will be supplied. Should you wish to cancel your confirmed booking, the person who made the booking must advise Celtic Chauffeur Services.

CIRCUMSTANCES OUTSIDE OUR CONTROL

In the case of circumstances beyond our control such as break down of vehicles and adverse weather conditions, Celtic Limos reserves the right to postpone booked events. Celtic Limos cannot he held responsible for costs incurred as a result.

PROMPTNESS

As Celtic Limos drivers are fully booked each day it is important that are all clients must be punctual and arrive/ be ready for collection at the agreed time. If you’re running late for your tours or events, please notify the office at your earliest convenience.

All queries made by phone and email to Celtic Limos will be replied to within 48 hours where possible. Please note social media may not be checked daily so it is advisable to email or call the office for help with enquiries.

Celtic Limos reserves the right to not reply to any emails or enquiries that they deem to spam, junk or of a false nature.

FULL PAYMENT IN ADVANCE FOR ALL TOURS

All tour bookings are subject to our Terms and Conditions of Hire, which set out the responsibilities to each other, the person making/paying/signing the booking form is responsible for signing on behalf of the group.

CREDIT CARD PAYMENTS

All credit card payments are subject to a 3% Bank charge. (3.2% for AmEx)

CONFIRMATIONS

All bookings are given a unique reservation number and are emailed to the client. We would ask you to check the details on this confirmation for accuracy. Please refer to your reservation number for any alterations or cancellations.

HIRE PRICE

The hire price is guaranteed to remain the same as quoted at the time of reservation so long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.

PRICES

Quotations are based on the duties outlined by clients and our estimated time to leave from our base to complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate.

COSTS

Vehicle parking, tolls and fuel costs are included in the price. However, any extra costs incurred on the journey (including parking, tunnel and toll costs requested as extras during the tour and not beforehand) will be charged at cost. If parking fine/tickets are issued to our drivers/vehicles as a result of passenger instructions, then the client named on the booking will incur additional costs to cover these.

AMENDMENTS TO BOOKINGS

Please ensure when booking that the most accurate details are provided. For any subsequent changes after your confirmation has been issued, we will endeavour to make changes provided that we receive reasonable notification of four weeks in advance. Please notify us immediately and refer to your reservation number. Any changes of dates, times, transport, attractions, venues, or accommodation may incur a surcharge.

ACCOUNT HOLDERS

All accounts are billed at the end of each calendar month. Payment should be made within 7 days, unless otherwise agreed. If paying by direct payment a bit of remittance advice stating Invoice number should be sent to Chauffeur Ireland.

COMPLAINTS

Celtic Chauffeur Services endeavours to meet the highest standards requested by our clients, if however you have a complaint at any time during your tour please inform your driver/guide immediately. Your driver/guide is authorised to deal with any problems that can easily be sorted out on the spot. There is also available to our guests a 24-hour telephone number: +353873533460

If the problem is not resolved to your satisfaction, please contact the Celtic Chauffeur Services office by Email to info@celticchauffeur.com within 7 days of the end of your tour. Complaints must be received in writing in order to ensure due process.

AIRPORT TRANSFERS – NON ARRIVAL

If the client fails to arrive at his/her collection point then No Refund will be issued, however every effort will be made to contact the client. If a flight is delayed, your driver will arrive to the airport at the revised arrival time. If you miss a flight please contact us immediately.

WAITING TIME

The first 30 minutes of waiting time is included in the hire price. Thereafter, waiting time will be charged at

our basic hourly rate based on our current tariff at the time of journey.

DELAYS

Celtic Chauffeur Services will monitor the flight progress based on information available. The chauffeur shall amend his arrival or departure time accordingly. If however the flight arrival or departure time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our hourly rate. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be charged. Celtic Chauffeur Services is obliged to carry out other pre-booked reservations and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival or departure please inform our office as soon as you are aware of any delay to your arrival or departure time.

INSURANCE

The vehicles/drivers of Celtic Chauffeur Services are fully insured including Public Liability Insurance.

ROUTE

The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. Celtic Chauffeur Services do not accept responsibility for any delays, missed appointments or travel arrangements. Always allow plenty of time for your journey.

CHILDREN

Celtic Chauffeur Services are delighted to provide child seats free of charge for our junior passengers in our vehicles. If a child seat is required for your journey, please ensure that it is requested at the time of booking. It must be checked by the parent/carer of the child and fixed correctly. The parent/carer is responsible for the safety of the child at all times. By Irish Law all passengers 17 years or younger must wear seat belts/restraints during the journey.

SMOKING

Celtic Chauffeur Services operate a strict No Smoking policy in all our vehicles.

DOGS

We welcome Guide dogs in our vehicles, but they must be declared at the time of reservation.

WHEELCHAIR VEHICLES

Celtic Chauffeur Services provides wheelchair accessible vehicles but not all models are available so please give as much notice as possible.

RESPONSIBILITY

Celtic Chauffeur Services do not accept responsibility for the following: delays due to adverse weather conditions; Loss or damage of any item belonging to any of the passengers traveling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk.

DAMAGE

If any of our vehicles are damaged or soiled as a result of passengers’ actions, we will charge the client fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

LIABILITY

Celtic Chauffeur Services is pleased to accept full responsibility for arranging with reasonable skill and attention any tour or service booked with us. However, we are not responsible for the day to day running of the various hotels and attractions not under our direct control. Accordingly, Celtic Chauffeur Services wish to make it perfectly clear that we accept no responsibility for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, irregularity, or inconvenience, resulting from or arising from the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or conveyance of any of our clients. Every booking is accepted subject to the conditions imposed by the relevant hotel, attraction, transport service, restaurant, company or persons. Any claim in respect to such matters must be made against the appropriate principal.

GRATUITIES

Gratuities are at the client’s discretion and are not included in the price. Your driver is working towards a gratuity towards the end of the trip. On multi-day tours, the drivers are paid a daily expense for meals and accommodation. The consideration for the driver’s gratuity would be based on punctuality, service, sightseeing assistance and additional hours he might do on the longer days. Gratuities are usually paid directly to the driver/guide if the client wishes they may charge a gratuity payment to their card. Tipping in restaurants is similar to the US & Canada. 10-15% is normal. When the bartenders/waiters/waitress bring drinks to where you are seated, the tip is approx 2 to 3 euros. In Ireland, we tend to hand gratuities to our server rather than leave your tip on a table. Gratuities are normally paid in cash to your server, and not included on your credit card.

Terms and Conditions of Service of business

CONTRACT OF SERVICE

When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.

INDEMNIFICATION, LIABILITY, AND LIMITATION

The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents. In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms. You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.

SALES OF SERVICES

If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of such.

REFUNDS

We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis. We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods.

SOCIAL MEDIA PLATFORMS

Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

DATA PROTECTION, PRIVACY AND SECURITY

Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.

GOVERNING LAW AND DISPUTES

This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.

VARIATION OF THESE TERMS & CONDITIONS

We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.

SEVERABILITY

In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

WAIVER

The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

ENTIRE AGREEMENT

These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

CONTACT INFORMATION

You may contact us by e-mail at the following address: info@celticlimo.com

Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.